Terms and Condition / Privacy Policy

Cancellation Policy
In the event you need to cancel your appointment, we respectfully request at least 24hrs notice
for your appointment and 72hrs for packages/groups. Any cancellation or reschedule made less
than this could result in a cancellation fee. Bookings can be amended or cancelled online up to
24hrs in advance of your appointment. In the event of a true, unavoidable emergency, all or
part of your cancellation fee may be applied to future bookings. Deposits may be required for
selected treatments, parties, packages or group bookings.

In the event you are going to be late for your appointment, we respectfully ask you to contact
our customer service team at your earliest opportunity who can assist

For any queries or questions, please have your order number ready (available from your order
confirmation email). If you do not have this, we will require your full name, email address and
order date to investigate further.

Gift Cards
Our e-Gift Cards are processed automatically and you can expect them in your inbox within 1
hour of placing your order. If you are having trouble locating your e-gift card please remember
to check your junk folder. If you have any further issues with this please feel free to contact our
customer service team No. +919340135727 who will be happy to help.

If you wish to purchase a physical gift card rather an e-gift card please be aware that this is not
an automated service and requires our dedicated team to manually process each gift card. Gift
Cards are processed Monday to Friday 9:00 AM to 5:30 PM. Hence, those placed on a Saturday
and Sunday will not be processed until Monday.

Please note: Limited-time special offers are only available as e-Gift Cards (i.e. our Top to Toe
Spa Experience).

Order Confirmation
Upon making a transaction, you will receive a receipt of your purchase. Please note: This is not
your e-Gift Card. This also acts as a valid TAX receipt for businesses.

If we are unable to fulfill your order following this acknowledgement (i.e. if any problem), we
will contact you by email or telephone advising you of this.

Deliveries can be made within India and to rest of the world. We will deliver the merchandise in
accordance with the delivery option selected by you. Whenever referred to, working days
exclude Saturday, Sunday and Bank Holidays. Any delivery timescales are indicative only based
on Govt. Mail's guidelines.

Upon delivery of the merchandise to you, we will provide you with sufficient information to
enable you to exercise your statutory right of cancellation or to return or exchange your
merchandise. For further information please see the returns and the cancellation right sections
within the general terms and conditions.

Online Returns Policy
You are able to correct errors on your order up to the point at which you click on 'confirm order'
on the final page of our ordering process. If you do discover any errors, please contact us as
soon as possible.

Retail returns must be made within 14 days for unwanted goods and 30 days for
faulty/damaged good for a full refund, without citing the reason for the return. The item must
be returned unopened, unused and in good condition. If the item was incorrect or faulty, we
will refund your shipping/return costs too.

We do not refund gift cards.

For more information you can contact us.

Lubss Wellness, Old Sridevi Bungalow, Opp. Ramee Guest Line, Between Novotel  Hotel to Juhu Post Office, AB Nair Road Juhu, Mumbai -400049 Maharashtra, India.

Mobile: +91 9340135727 / 02226207070